Continuum

Continuum

Continuum is where Innovail provides tiered managed service packages that keep reporting, automation, data quality, and AI enhancements running smoothly month after month.

This ensures every solution remains stable, reliable, and continually improving as your business evolves.

Every package offers increasing levels of support, optimisation, and proactive improvement.

This gives organisations long term confidence that their reporting and automation ecosystem will stay healthy and ready for future growth.

Unless clearly stated in the terms of engagement, every Innovail solution requires an appropriate managed service package to ensure stability, reliability, and long term value.

Focus

Stable. Reliable. Ready.

Focus

For organisations needing essential support and dependable, ongoing system stability.

Focus is where Innovail provides essential monthly support for organisations that need dependable and ongoing system stability.
This is ideal for light to moderate usage where reliability matters more than continuous enhancement.

What’s Included:

  • 2–4 hours of monthly support
  • Minor reporting adjustments
  • Basic troubleshooting and fixes
  • Quarterly data health check
  • Email support with standard response times

This tier ensures your environment remains healthy, up-to-date, and fully functional with minimal overhead.

Elevate

Smarter systems, every month.

Elevate

For organisations wanting continuous improvement and proactive optimisations.
Elevate is where Innovail delivers continuous improvement and proactive optimisation each month.
This supports operational performance while introducing enhancements throughout the year.
 

What’s Included:

  • 6–10 hours of monthly support
  • Monthly enhancement releases
  • Monitoring of automation and reporting processes
  • Regular data quality checks
  • Priority response times
  • Quarterly planning and optimisation sessions

Elevate ensures your solutions evolve with your business — improving efficiency, accuracy, and reliability.

Advantage

Performance elevated. Potential unlocked.

Advantage

For organisations that require strategic improvements, AI-driven enhancements, and dedicated monthly expertise.
Advantage is where Innovail provides strategic improvements, AI driven enhancements, and dedicated monthly expertise.
This is designed for complex environments that require advanced optimisation and rapid support.

What’s Included:

  • 12–20 hours of monthly support
  • Full reporting suite optimisation
  • AI enhancements and automation expansions
  • Error monitoring and proactive issue resolution
  • Dedicated consultant time each month
  • Top-tier SLA with the fastest response times

Advantage ensures you receive maximum value from your investment — with ongoing strategic improvements and rapid support whenever you need it.